RETURNS
What items cannot be returned?
- We do not accept returns on any products from our "ONE AND DONE" collection.
- Items described as "handmade" or "hand embellished" are not returnable
- We do not accept returns on prints or paintings.
How do I return an item?
If you wish to return an item for a refund or exchange, email us at info@supamadestudio.com so we can expect your package. The item must be in unwashed/unworn condition, otherwise we can not refund your purchase. We will notify you within 24 hours of receiving your returned item of your refund status. Customer is responsible for return shipping fees and original shipping fees are not refundable.
How will my refund be processed and how long will it take?
Refunds will be issued back to the card that was used and could take up to 10 days to process. If this is not possible or if you prefer, a gift card can be issued and will be available within one business day of receiving the return.
My item has arrived damaged. What do I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by emailing us at info@supamadestudio.com
What is your return period?
We accept returns/exchanges and offer refunds for up to 14 days after a product arrives. After this time we cannot accept refunds or returns.
Holiday Extension: Orders placed between Thanksgiving Day and Christmas Eve have until 01/08 to be returned.